The company Genovese Pelletterie s.r.l. (hereinafter also referred to as "seller") invites each User/Visitor of the site to take note of the following General Conditions, which regulate access, navigation and use of the web pages that can be consulted from the home page, as well as the sale of the products advertised.
Art. 1 - Identification and general data
The terms and conditions indicated below (the "General Conditions of Sale") form an integral part of the contracts concluded between the supplier and the purchaser for the supply of the supplier's products (the "Products"), they comply with the provisions on the sale of consumer goods pursuant to Legislative Decree no. 206 of 6 September 2005, hereinafter referred to as the Consumer Code.
The General Terms and Conditions of Sale apply to all transactions concluded between the supplier and the purchaser through the e-commerce website www.genovesepelletterie.it, without the need for express reference to them or a specific agreement to that effect at the conclusion of each individual transaction. Any different condition or term shall only apply if confirmed in writing by the supplier.
The supplier reserves the right to modify, integrate or vary the General Conditions of Sale, attaching such variations to the offers or to any correspondence sent in writing to the purchaser.
The Site is the property of Genovese Pelletterie s.r.l. (hereinafter also referred to as "company") with registered office in Naples (NA) at Via dei Mille n. 16 - P. IVA 07040900636, in p.l.r.p.t. Mr. Francesco Genovese (hereinafter "Genovese" or "Seller").
For any need or request for information, as well as for any communication connected and/or related to the purchase of the Products - including any reports, complaints, requests concerning the purchase and/or delivery of the Products, the exercise of the right of withdrawal, etc.. - it is possible to contact the seller, according to the methods indicated on the Site at the following addresses:
Email address: firstname.lastname@example.org
Genovese Pelletterie s.r.l. - Via dei Mille n. 16 - 80121 Napoli (NA).
Art. 2 - Exclusion of warranties and limitation of liability
Genovese Pelletterie s.r.l. does not guarantee that this site and all information, contents, materials, products (including software) and services included in or made available through this site, their servers or emails sent by Genovese Pelletterie s.r.l. are free of viruses or other harmful components. Genovese Pelletterie s.r.l. shall not be liable for damages of any kind deriving from the use of this website or from any kind of information, contents, materials, products and services included or also made available through this website, including, and not only, direct, indirect, accidental, moral, and consequential damages.
Art. 3 - Intellectual and industrial property rights
The customer declares to be informed that all rights relating to trademarks, names, as well as any distinctive sign, name, image, photograph, written or graphic text used on the Site relating to the Products are and remain the exclusive property of the Owner, without the customer having any rights over them from accessing the Site and/or purchasing the Products.
The contents of the Site may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of the Owner.
Art. 4 - Product selection and purchase procedure
The Products presented on the Site may be purchased by selecting the Products of interest to the Consumer and placing them in the appropriate virtual shopping cart. Once the selection of the Products has been completed, in order to make the purchase of those inserted in the shopping cart, the Consumer will be invited to provide his or her data in order to complete the order and allow the contract to be finalized. The Consumer will display a summary of the order to be carried out, of which he or she may modify the contents: therefore the Consumer, after careful reading, must expressly approve these general conditions of sale, through the appropriate check-box on the Site and finally, through the Complete Order button, the Consumer will be asked to confirm his or her order, which will then be definitively sent to the Seller. The Consumer will also be asked to choose the payment method among those available.
Art. 5 - Conclusion of the contract
Each orine formulated according to the procedures set forth in art. 4 above, constitutes a firm and irrevocable proposal pursuant to art. 1329 of the Italian Civil Code for a period of 180 days from the moment the order is received by the Seller and, therefore, the revocation by the Buyer before the expiry date is ineffective and is equivalent to a mere refusal to receive the delivery. By signing the order, during the Validity Period, the Buyer acknowledges that the term of the proposal is imposed by the technical-administrative requirements of the fashion sector and, specifically, by the Seller and, therefore, declares that he has nothing to object and expressly agrees to forward the order in this manner.
The acceptance of each proposal is valid only if the Seller informs the Buyer of its acceptance in writing or if it starts the execution of the contract through the delivery of the products in accordance with art. 10 below.
The execution of the contract may be suspended or cancelled, even partially, by the Seller, at any time even after the acceptance of each order formulated during the Validity Period, in case of impediment due to force majeure or if, in the unquestionable judgement of the Seller himself, there are no guarantees of the Buyer's solvency or if the Buyer's default or delays in payment, even partial, of previous supplies have occurred. In particular, moreover, it is expressly agreed that the revocation, even partial, of the credit line granted to the Seller for the supply of goods to the Buyer shall constitute grounds for termination of the sales contract.
Art. 6 - Changes
All products covered by the proposal must be indicated in the proposed order.
Any requests for variation by the purchaser must be received by the supplier within 5 working days from the date of signing the proposal, and the supplier, after verification of feasibility, may notify the purchaser in writing or by e-mail within 10 working days of acceptance of the variation.
Where the supplier expressly accepts all or part of the variations requested by the purchaser, such variations shall be considered final and valid, subject to the provisions of art. 1 paragraph 4 of these general conditions of sale.
Art. 7 - Cancellations
In the event the purchaser for any reason whatsoever decides after 10 days from the date of acceptance to refuse or cancel delivery of all or part of the goods included in the order proposal as per art. 4, the supplier may apply a penalty equal to 50% of the price of the non-delivered goods and will therefore be authorized to send an invoice to the purchaser for an amount equal to the value of the penalty.
Art. 8 - Technical characteristics and conformity to the sample
The purchaser declares that the samples viewed for the order relate exclusively to the aesthetic and stylistic appearance of the goods. The supplier shall have the right to make changes to the final product, with respect to the sample, during production.
Art. 9 - Prices and Terms of Payment.
All prices of the Products published on the website www.genovesepelletterie.it and on sites linked to it are expressed in Euro and are gross of VAT. They do not include any taxes, duties and duties applicable in the country of destination of the Products, where this is different from Italy, which will be charged to the Customer.
The Seller reserves the right to change the price of the Products, at any time, without prior notice, it being understood that the price charged to the user will be the price indicated on the Site at the time the order is placed and that any changes (upwards or downwards) following the transmission of the same will not be taken into account, except for increases imposed by law in relation to taxes, duties and/or events beyond the control of Genovese Pelletterie s.r.l. which result in a price increase of more than 25% compared to the time the contract is concluded.
The consumer can make the payment due, in advance of the shipment, by bank transfer. The purchased goods will be sent to the address indicated by the consumer upon receipt by the bank accountant. After making the Bank Transfer send the payment receipt together with your order number to the email address from which you received the summary.
The seller may allow further payment methods, indicating them in the payment section of the Site.
In payments made by debit and credit card, the Consumer will be transferred to a protected site and the card details will be communicated directly to the bank gateway operator, which handles payments on behalf of the Seller. The data transmitted will be sent in a protected mode, by means of encrypted data transfer using the SSL (SecureSocketLayer) system. This data is not accessible to the seller.
The Seller shall promptly transmit to the Consumer, if required by applicable law, in electronic format via e-mail to the address declared by the same, the fiscal receipt relating to the purchase made, if the purchased Products are to be delivered within Italian territory, or attached in paper format to the purchased Products, in all other cases.
Art. 10 - Delivery Terms.
Delivery terms, where not expressly indicated as essential, are always indicative. In the event of failure to collect or impossibility of delivery of the products, in the event that the same remain in storage at the supplier, the buyer, in addition to the value of the supply, will be required to pay, for each week of storage after the first 10 days, against storage and administrative costs, an amount equal to 0.5% of the total value of the goods not delivered, in addition to any costs charged by the carrier.
The Seller is released from the obligation of delivery by returning the products to the forwarder. Transport costs shall be borne by the Buyer, thus assuming all risks and dangers related to transport. Subject to the different agreements indicated in the order proposal of which this writing is an integral part.
The Supplier reserves the right to reasonably make partial deliveries. No indemnity or compensation shall be granted to the Buyer for undelivered items.
Any liability for delivery resulting from force majeure or other unforeseeable events not attributable to the supplier, including, without limitation, strikes, lockouts, public administration provisions, subsequent blockages of export or import possibilities, in view of their duration and scope, release the supplier from the obligation to comply with any agreed delivery deadline.
The supplier is not obliged to accept returns of products unless expressly agreed in writing. Any costs incurred for this purpose shall be borne by the purchaser.
Art. 11 - Duty of Inspection and Acceptance of Products. Return policies.
At the time of taking delivery of the Products, the purchaser shall immediately:
- check the quantities and packaging of the Products and record any objection in the delivery note;
- check the conformity of the Products with what is indicated in the order confirmation;
If the order is not satisfactory, it may be returned provided that the following guidelines are observed:
Returns for "refund" are accepted by the Company only if submitted within 7 days from the date of shipment of the order. Returns submitted to the seller after 7 days will be processed only at the discretion of the Company.
All returned products (except for the presence of defects, as shown below), must be returned unused, unopened and in a condition to be resold.
Defective products: Genovese pelletterie s.r.l. is committed to the complete satisfaction of everything offered. This starts from the site up to the selected product.
Any "product defects" are carefully examined by the seller.
Any product that is suspected to be "defective" must be immediately returned to Genovese pelletterie s.r.l., so that it can examine the product to ascertain the nature of the defect and revoke similar products or similar batches/lots of product.
When a product is defined as defective by the seller, or in any case not in line with quality control standards, the seller will immediately replace the product or refund the purchase price. Please DO NOT use the product. Any product used or partially used automatically cancels any possibility of return of the product.
Returned products that do not comply with these guidelines will be returned to the Customer at their sole expense. All returns must be submitted within the terms set out above.
To return a product, it is necessary:
Contact customer support at email@example.com, provide your order number and inform which product is being returned;
The customer will receive an email containing a form with a Return Merchandise Authorization number. This form will be printed and sent together with the product to be returned. Packages without numbers will not be accepted.
Products must be sent to Genovese pelletterie s.r.l., Cis di Nola isola 6 n. 626, 80035 Nola (NA) - Italy, no later than 7 days after receiving the authorization number.
The customer is responsible for the payment of all shipping costs of the products to be returned. The seller does not accept shipments with delivery or collection charged to the recipient.
The customer is invited to add a tracking number to the package or delivery confirmation service for all return packages. If the returned product is not received by Genovese pelletterie s.r.l., it is the customer's responsibility to trace the shipment.
If the seller is obliged to refund the price paid to the customer, the refund will be made, where possible, by the same means of payment used by the customer when purchasing the Product or by bank transfer. It will be the customer's responsibility to communicate to the seller, when requesting the return or by e-mail to firstname.lastname@example.org, the bank details to make the transfer in his favor and to ensure that the seller is put in a position to return the amount due.
Art. 12 - Limitation of Liability.
Except in cases of justified complaint in accordance with the provisions of art. 11 above, the purchaser is not granted any further right or remedy.
In particular, the supplier shall not be liable for any compensation claimed for breach or breach of contract, for any direct damage or loss of profit suffered by the purchaser as a result of the use, non-use, or installation of the Products in other products, with the exception of cases covered by the warranty indicated in art. 11 or in case of wilful misconduct or gross negligence on the part of the supplier.
The supplier shall do everything in its power to deliver the Products within the terms possibly agreed upon, but in no case shall the supplier be liable for damages directly or indirectly caused by the delayed execution of a contract or the delayed delivery of the Products.
The supplier's catalogues, price lists or other promotional material are only an indication of the type of Products and prices and the indications indicated therein are not binding for the supplier. The supplier accepts no liability for errors or omissions contained in its price lists or promotional material.
Art. 13 - Jurisdiction
The parties expressly agree that, for all disputes relating to the application, execution, interpretation and violation of this order proposal, the Court of Naples (NA) (Italy) shall have exclusive jurisdiction.
Art. 14 - Limitation to the propositions of exceptions
Any complaint or dispute does not suspend the purchaser's obligation to pay the price and charges set and to be in good standing. This is a condition of eligibility of the conditions themselves.